At Faisal Residencia, we aim to provide transparent and reliable real estate services. This Refund Policy explains when refunds may be applicable for booking fees, service charges, or online payments made through our website.
Booking & Reservation Payments
Booking or reservation payments made for plots, units, or property files are generally non-refundable once the booking has been confirmed.
Refunds may only be considered if the project team cancels the booking due to internal reasons or unavailability.
Service Charges & Consultation Fees
Service fees paid for consultation, documentation assistance, or site visits are non-refundable once the service has been delivered.
If the service was not provided, you may request a review for a possible refund.
Duplicate or Incorrect Transactions
If a payment was made by mistake, duplicated, or charged incorrectly:
You may submit a refund request with proof of transaction.
After verification, the refund will be processed back to the original payment method.
Processing Time
Approved refunds are processed within 7–14 business days, depending on bank timelines and payment channels.
Non-Refundable Situations
Refunds cannot be issued in the following scenarios:
Change of mind after confirming a booking
Failure to complete required documentation
Delay caused by the client in follow-up or verification
Payment made to third-party agents or individuals not authorized by the company
How to Submit a Refund Request
To request a refund, please contact us with:
Your full name
Contact number
Payment receipt or transaction proof
Reason for the refund request
You can submit your request through:
Email: info@faisalresidencia.com
Phone: +92 0332-559-3739
Office Address: Office 13, Second Floor, Rehmat Center, Near Askari Bank, I-8 Markaz, Islamabad
Policy Updates
We may update this Refund Policy at any time. Please review this page regularly to stay informed of any changes.